Terms and Conditions

Note: This is an English translation provided for convenience. The legally binding version of these Terms is the Slovak version; in case of any discrepancy, the Slovak wording prevails. 1. Introductory Provisions and Definitions These Terms and Conditions (hereinafter referred to as the "Terms") govern the mutual rights and obligations between the provider listed in the Contact section (hereinafter referred to as the "Provider") and the person using the Titulko web service at the domain titulko.com (hereinafter referred to as the "Service"), in accordance with the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, and related regulations. By placing an order, registering, or using the Service, you agree to these Terms and Conditions. These Terms apply to Customers with their registered office or place of residence both within and outside the European Union—differences between the two groups are expressly stated, in particular, in Sections 12 and 13. For the purposes of these Terms: - "Customer" means any natural or legal person using the Service. - "Consumer" means a Customer—a natural person who, when entering into and performing a contract, is not acting within the scope of their business, employment, or profession. - "Business Customer" means a Customer who uses the Service in connection with their own business or other gainful activity, including sole proprietors and legal entities. 2. Service Description Titulko provides automatic transcription of audio and video recordings into text with timestamps using artificial intelligence (AI), including optional translation of the output into other languages. The accuracy of the transcription depends on the quality of the input recording, pronunciation, background noise, and the selected language—the Service is an automated tool, not a manual transcription prepared by a human, and we recommend reviewing the resulting text before use. Any inaccuracies in the automatically generated transcript do not constitute a defect in the Service (see Section 10). 3. Establishment of the Contractual Relationship The contractual relationship between the Provider and the Customer is established only upon successful payment of the order via the payment gateway, not by the mere submission of the order. Upon successful payment, the system automatically confirms the order and delivers a tax document (invoice) via email. The prices valid at the time the order is placed are binding for that order. 4. Rights and Obligations of the Provider The Provider is obligated to make the purchased credit available immediately upon confirmation of payment, to issue and deliver an invoice via email for each paid order, and to provide the Service in the language the Customer selects from the language versions in which the Service is available. The Provider shall provide advance notice of any planned downtime or restrictions on the Service, if circumstances permit. The Provider establishes a single electronic point of contact for communication with Customers as well as with the relevant public authorities—the contact email address listed in the Contact section. The Provider does not guarantee uninterrupted availability of the Service, in particular due to technical faults or scheduled maintenance, and reserves the right to modify or expand the Service on an ongoing basis. If the Provider terminates a Customer's access to the Service for breach of these Terms, the unused portion of their credit is not refunded. If the Provider decides to discontinue the Service entirely, it will inform Customers in advance by email and refund the unused portion of their credit. 5. Customer Rights and Obligations The Customer is required to provide accurate registration and billing information, pay the price of the ordered package, and protect the login credentials for their account—they are responsible for all activity carried out through their account. The Customer agrees not to upload content for which they do not have the necessary rights or consent from the individuals concerned, nor content that violates laws or the rights of third parties. The Customer agrees not to use the Service for illegal purposes, not to place an unreasonable burden on the infrastructure (e.g., through automated scripts beyond normal use), and not to attempt to reverse engineer, decompile, or circumvent the technical restrictions of the Service. One account is intended for a single person, or for a single user in the case of a Business Customer; sharing login credentials among multiple people, providing the account to third parties for consideration, and creating multiple accounts in order to circumvent the limits of free use are not permitted. In the event of reasonable suspicion of misuse of the Service under this section, the Provider will first notify the Customer by email; if the misuse continues, the Provider is entitled to restrict or block the Customer's access to the Service (see Section 4). 6. Intellectual Property Uploaded files and the transcripts generated from them remain the property of, or under the control of, the Customer; the Provider does not assert any copyrights or other proprietary rights to them and does not use them to train AI models. The software, design, trademarks, and other content of the Service as a whole are protected by copyright and intellectual property rights of the Provider or its licensors; the Customer is granted only a non-exclusive, time-limited license to use the Service for personal or internal business purposes, without the right to resell, sublicense, or modify it. 7. Access to the Service and Credit Validity Since this is a digital service provided electronically, there is no physical delivery and no shipping costs are charged. Without registration, the Service can be tried on a limited basis; after registration, the Customer receives a free data transfer limit (daily, up to a monthly cap). Purchased credit is typically available within a few minutes after payment confirmation. The validity of the credit depends on the selected package and is stated for that package in the pricing on the website; upon expiration, the credit is forfeited without entitlement to a refund, and we will notify the Customer of this in advance via email. If the Customer requests to end their use of the Service (e.g., account cancellation) outside the withdrawal period under Sections 12 and 13, the unused portion of the credit is not refunded. Subscription: The Service may also be used under a subscription with automatic renewal (monthly or yearly period). The price is automatically charged at the start of each period to the Customer's payment card via the payment gateway until the Customer cancels the subscription. It may be canceled at any time in the account (Manage subscription), effective at the end of the period already paid for; the period already paid for is not refunded, without prejudice to the Consumer's right of withdrawal under Sections 12 and 13. The subscription includes unlimited transcription within the limits of fair use (Section 5) and other features according to the current pricing; DeepL translation is drawn from credit under Section 8 even within the subscription, and video with subtitles is subject to the monthly limit stated in the pricing. The Provider will announce any change to the subscription price by email at least 30 days in advance; the change applies from the following period, and the Customer may cancel the subscription before it takes effect. 8. Price, Payment Terms, and VAT The package prices listed on the website are final and include VAT at the rate applicable to the Customer. Payments are processed through a third-party payment gateway. Translation into English is included in paid packages at no additional charge; translation into another language consumes three times the amount of credits, and a video with subtitles consumes one and a half times the amount of credits. Application of VAT Based on the Customer's Place of Business or Residence: - A consumer with a place of business in the Slovak Republic pays Slovak VAT. - Consumers from another EU member state pay the VAT applicable in their member state (OSS—One Stop Shop regime), or Slovak VAT, provided the Provider does not exceed the annual threshold of 10,000 EUR for cross-border B2C deliveries within the EU. - A business entity from another EU Member State with a valid VAT ID number makes purchases without VAT—this is a case of reverse charge (reverse charge, Article 196 of Directive 2006/112/EC); they will declare and pay the VAT in their own country. - A customer (both consumers and businesses) with a registered office or place of residence outside the European Union makes a purchase without VAT, since the place of supply of the service is outside the scope of VAT in the EU. The Provider reserves the right to change the price list in the future—such changes do not apply to credit that has already been purchased. 9. Acquisition of the Right to Use Credit The right to use purchased credit arises at the moment the payment is credited, not at the moment the order is submitted. Since the subject of the purchase is digital content/a service, neither the transfer of ownership nor the risk of damage to the item applies, as is the case with tangible goods. 10. Limitation of Liability We provide the Service "as is," without any guarantee of uninterrupted availability, error-free operation, or complete accuracy of the transcription. The Provider is not liable for damages resulting from an incorrect or incomplete transcription, nor for Service outages or limitations caused by circumstances beyond its control (e.g., an outage at a third party providing computing power, the Customer's internet connection, or force majeure). The Provider's total liability to the Customer for all claims related to a single order is limited to the amount the Customer actually paid for that order. This limitation does not apply to damage caused intentionally or by gross negligence, to personal injury, or to rights granted to the Consumer by mandatory legal provisions that cannot be waived in advance. 11. Protection of Personal Data The processing of personal data is governed by a separate document titled "Data Protection." 12. Right to Withdraw from the Contract — EU Customers A Consumer with a registered office or place of residence in the European Union has the right to withdraw from the contract within 14 days of its conclusion without giving a reason, in accordance with Sections 19 and 20 of Act No. 108/2024 Coll. on Consumer Protection. This right does not apply if the provision of the Service began with the Consumer's express prior consent before the expiration of the withdrawal period and the Consumer declared that they had been duly informed that by giving this consent, they forfeit the right to withdraw once the Service has been fully provided (or once the purchased credit has been made available and used)—we will request such consent from the Consumer when ordering a paid Service. In other cases, withdrawal may be made via email to the contact address listed in the Contact section; we will refund the unused portion of the credit using the same method by which the payment was received, within 14 days of receiving the notice of withdrawal. Business Customers do not have the right to withdraw from the contract under this provision. 13. Right to Withdraw from the Contract — Customers Outside the EU For consumers with their registered office or place of residence outside the European Union, the Provider voluntarily grants the same right to withdraw from the contract under the same conditions as set forth in Section 12, beyond what may be directly required by Slovak law. This does not affect any mandatory (non-waivable) consumer rights granted to the Customer by the legal system of the country of their residence or registered office. 14. Complaints The Customer may file a complaint regarding incorrect payment processing, failure to make purchased credit available, or a technical malfunction of the Service by email to the contact address listed in the Contact section. Liability for defects is governed by the Civil Code; the Provider will generally resolve a complaint within 30 days of its submission. Complaints regarding the accuracy of automatically generated transcripts are not accepted—the Service is an auxiliary tool with no guarantee of error-free operation (see Section 10). 15. Out-of-Court Dispute Resolution The Consumer has the right to submit a request for out-of-court resolution of a consumer dispute to the Slovak Trade Inspection Authority (www.soi.sk), which has jurisdiction to resolve disputes with the Provider regardless of the Consumer's country of residence within the EU. To find the competent alternative dispute resolution body in their own country, the Consumer may also use the European Commission's Consumer Redress Portal (consumer-redress.ec.europa.eu). Filing a complaint does not affect the Consumer's right to pursue legal action in court. 16. Governing Law and Jurisdiction These Terms and Conditions and the contractual relationship established hereby are governed by the laws of the Slovak Republic. If the Customer is a Consumer residing in another EU Member State, this does not affect their right to bring an action before a court in their country of residence (Article 18 of Regulation (EU) No. 1215/2012) or the mandatory consumer protection provisions that cannot be contractually waived under the law of their habitual residence (Article 6 of Regulation (EC) No. 593/2008, Rome I); the Provider may sue such a Consumer exclusively in the court of the Consumer's place of residence. In all other cases (particularly disputes with Business Customers and Customers outside the EU), the court with jurisdiction is that of the Provider's registered office. 17. Changes to the Terms and Conditions We may update these Terms and Conditions from time to time. We will notify you of any material changes via email or by posting a notice on the website. 18. Final Provisions If any provision of these Terms becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions; the invalid provision shall be replaced by a provision that most closely approximates its meaning and purpose.